Corrective Action( WT-3562-180 )
| Course Description |  |
The Corrective Action course provides students with the skills to facilitate
their employees' improvement, instead of merely disciplining them. The course
covers when and how to apply corrective action, and provides strategies for
motivating employees to improve. Students will learn to use a range of
corrective modes in a balanced and objective manner, including applying the
progressive disciplinary model, documenting corrective action through a
standard documentation template, and counseling employees towards improvement in
a professional manner.
The facilitator, Diane Allessi, currently works for the American Bankers
Association as the manager of instructional design. She has managed operations
and sales staff in traditional banking offices. Her training career has focused
on sales, management, leadership, and professional development courses.
Course length: 4 hours
| Course details |
| id:
WT-3562-180 |
| subscription duration:
180 days
| | list price: $
195.00 |
|
Languages Offered |
|
This course is currently available in English only.
|
Who Can Benefit |
|
Students who can benefit from this course are managers.
|
Prerequisites |
|
To succeed fully in this course, students should be able to:
have had previous experience conducting performance evaluations.
|
Skills Gained |
|
Upon completion of this course, you should be able to:
Define corrective action and its significanceDescribe an employee's performance or behavior gap specifically and objectivelyIdentify the steps of the progressive disciplinary modelApply the progressive disciplinary process to disciplinary situationsDocument corrective action completely by including the standard elementsPrepare for a corrective counseling session with an employeeConduct a corrective counseling discussion with an employeeTake appropriate corrective action based on an employee performance or
behavior issue
|
Course Content |
|
Course introductionPrerequisitesHow you'll learnCourse resourcesThe course tutorsYour learning communityMeet your instructorThe course project
Who and what needs corrective actionConsequences of not taking actionCorrective action decision makingThe progressive disciplinary processModule conclusion
Why document?The documentation templatePast eventsPresent eventsImpact of present eventsConsequencesAccommodationsFuture expectationsFollow-up documentationModule conclusion
Getting ready for the corrective counseling sessionSteps to followSuccessful corrective counselingModule conclusion
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