Dealing Effectively with Co-workers( WT-3552-180 )
| Course Description |  |
The Dealing Effectively with Co-workers course provides students with the skills
to focus primarily on behavior among co-workers. This course introduces
information about social behavioral styles and how the different styles affect
communication among co-workers. Students will identify their own base preference
group and learn what creates the challenges with his/her behavioral opposite.
Students will also learn strategies and guidelines for dealing with difficult
co-workers and the resulting conflict.
The facilitator, Debbie Greenwood is an Instructional Designer working for the
American Bankers Association. She has trained a wide variety of subjects
including technical, sales, service and management skills. Some of the many
courses she has facilitated include team building, performance management,
setting performance expectations, customer service, and diversity awareness.
Course length: 6 hours
| Course details |
| id:
WT-3552-180 |
| subscription duration:
180 days
| | list price: $
255.00 |
|
Languages Offered |
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This course is currently available in English only.
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Who Can Benefit |
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Students who can benefit from this course are any employees who wish to learn
new communication skills.
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Skills Gained |
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Upon completion of this course, you should be able to:
Identify elements that contribute to individual perspectiveDescribe how perspective drives actions and behaviorsDescribe how behavior choices impact the work environmentDescribe the characteristics and behaviors of the four base preference groupsExplain the differences found in the same base preference groupDescribe how to look at things from a different perspectiveDescribe the benefits and challenges of working with behavioral oppositesUse the five steps to enhance the working relationship with a difficult
co-workerDescribe the benefits of using customer service skills with co-workers
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Course Content |
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Module 1: Dealing Effectively with Co-Workers |
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Course introductionPrerequisitesWhat you needCourse resourcesThe course tutorsYour learning communityMeet your instructorThe course project
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Module 2: How Perspectives Impact Behavior Choices |
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From Hippocrates to todayWhat is perspective?Actions and behaviorsAppropriate behaviorBehavior choicesModule wrap-up
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Module 3: Characteristics and Behaviors of the Four Base Preference Groups |
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Base preference groupsTypical characteristics and behaviorsHow characteristics and behaviors are demonstratedConsequences of workgroups created from the same base preference groupModule wrap-up
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Module 4: Understanding Behavioral Differences |
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Aristotle and behavioral oppositesChallenges and benefits of behavioral oppositesBehavioral differences in like groupsStretching to enhance relationshipsModule wrap-up
Determine the base preference groupName the "rock"Find some common groundReframingCommunicate effectivelyResponding to a difficult personFacing realityPlan of ActionModule wrap-up
Focusing on customer service skillsBase preference groups and customer service skillsMissing customer service opportunitiesBe aware of customer service opportunitiesModule wrap-up
Making a work relationship more productiveCourse conclusionWe'd love your feedbackCourse survey |
