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Business Etiquette

( WT-3551-180 )


     Course DescriptionBack To Top

Course Offered in Partnership With DigitalThink

The Business Etiquette course provides students with the four guiding principles of business etiquette. Students will learn to introduce themselves or others appropriately to reflect professional hierarchy, describe professional dress code and the effect of not following the code, explain how workplace behavior can affect others, and finally, understand how the rules of business etiquette apply to work situations out of the office.

  • Course length: 4 hours

  • Course details
        id:      WT-3551-180
        subscription duration:  180 days
        list price:  $  195.00


     
         Languages Offered Back To Top

    This course is currently available in English only.

     
         Who Can Benefit Back To Top

    Students who can benefit from this course are new employees.

     
         Skills Gained Back To Top

    Upon completion of this course, you should be able to:

  • Define the four guiding principles of business etiquette
  • Introduce themselves or others appropriately to reflect professional hierarchy
  • Describe professional dress code and the effect of not following the code
  • Explain how workplace behavior can affect others
  • Explain how the rules of business etiquette apply to work situations out of the office
  •  
         Course Content Back To Top



    Module 1: Course Introduction Back To Top

  • Prerequisites
  • What you need
  • Course resources
  • The course tutors
  • Your learning community
  • Meet your instructor


  • Module 2: Guiding Principles of Business Etiquette Back To Top

  • Create a favorable impression
  • Demonstrate that you are capable, congenial, and consistent
  • Make other people feel important and respected
  • Take pride in the work you do
  • Module wrap-up


  • Module 3: Introductions Back To Top

  • Making introductions
  • Using names
  • Shaking hands
  • Module wrap-up


  • Module 4: Professional Dress Back To Top

  • Clothing choices and professional image
  • Clothing impact
  • Hair
  • Module wrap-up


  • Module 5: General Workplace Etiquette Back To Top

  • Forgetting someone's name
  • Opening the door
  • Arriving late
  • Cell phones and pagers
  • Food at work
  • Cubicle and desk etiquette
  • Module wrap-up


  • Module 6: Workplace Etiquette Away from the Office Back To Top

  • Dining etiquette
  • Tipping etiquette
  • Conversation etiquette
  • The etiquette of international travel
  • Module wrap-up


  • Module 7: Course Wrap-up Back To Top

  • We would love your feedback
  • Course survey

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