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Understanding Voice Communications: A Technical Introduction

 Course Description
    Course Outline/Details

The Understanding Voice Communications: A Technical Introduction course provides students with an overview of the voice industry and a thorough examination of the core technologies that make it work. Students will understand how today's network operates, how it has evolved from its analog roots, and how it is now transitioning from circuit to packet. If you need to understand the fundamentals of switching, signaling, or transmission; enhance your ability to explain difficult concepts; and identify and compare competitive technologies, this course will be a valuable tool.

ADDITIONAL SOFTWARE OR HARDWARE REQIREMENTS:

  • Pentium 233 or equivalent computer, with a minimum of 32 MB (48 MB recommended with NT) of memory running Windows(R) 95, 98, 2000, or Windows NT(R) 4.0.
  • Internet Explorer 5.0 or greater, Netscape Communicator (Navigator) 4.75 or greater (version 6.0 excluded).
  • Minimum resolution of 800 x 600 with 256 colors (1024 x 768 with 64K or high color recommended).
  • 16-bit sound card with speakers.
  • A minimum of 56K internet connection.
  • Windows MediaPlayer and/or Macromedia Flash 5.0 are required to use this product.
  • Course length: 16 hours


  • Course ID:
    WRA-1600-90
    Subscription Duration:
    90 days
    Price:
    $US  395.00
    How to Enroll
       
     Languages Offered Back To Top

    This course is currently available in English only.

     
     Who Can Benefit Back To Top

    Students who can benefit from this course are those who need an introduction to these technologies, including network planners, members of internal systems organizations, and sales and administrative support personnel.

     
     Prerequisites Back To Top

    To succeed fully in this course, students should be able to:

  • display an interest and basic knowledge of communications.
  •  
     Skills Gained Back To Top

    Upon completion of this course, you should be able to:
  • Gain a broad overview of the technologies, capabilities, and services offered in today's telecommunications networks
  • Have a first-rate introduction to the communications industry and infrastructure, and an overview of the history of communications
  • Know about basic network services, current industry structures, CLECs and ILECs, local calling versus tandem and toll switching, and the routing techniques switches use to deliver calls over the Public Switched Telephone Network (PSTN)
  • Understand the basics of cellular, wireless data, and other emerging wireless communications technologies
  •  
     Related Courses Back To Top

  • After: WRA-2000: Understanding Emerging Technologies in 2001
  • After: WRA-1050: Understanding the Basics of Data Communications
  • After: WRA-1250: Understanding the Basics of Wireless Communications
  •  
         Course Content Back To Top



    Module 1: Course Introduction

  • Course Overview
  • Course Objectives
  • Course Outline


  • Module 2: Telephony Network Basics
  • Key Components
  • Loops, Lines, Trunk, and Private Branch Exchange (PBX)
  • The Industry's Structure
  • Typical Network Services


  • Module 3: Transmission Systems
  • The Nature of Sound
  • Time Division Multiplexing (TDM) and T1 Carrier
  • Digital Network Evolution
  • Network Access, Digital Subscriber Lines (DSL), and Integrated Services Digital Network (ISDN)


  • Module 4: Switching
  • System Types
  • Hierarchies and Network Routing
  • Technologies


  • Module 5: Network Control
  • Type of Signaling
  • User-to-Network
  • Network-to-Network
  • Signaling System Number 7 (SS7)
  • Local Number Portability (LNP)
  • Voice over Internet Protocol (VoIP)
  • Private Networks
  •